Interior Design Services Terms and Conditions
Last updated: August 2026
Welcome to Lesley Ann Interiors.
These Terms and Conditions explain the general basis on which we provide our interior design services. Please read them carefully before booking.
Your individual quotation, proposal or service agreement will confirm the particular service you have selected, the work included, the professional fees and any project-specific terms. Where there is a difference between these general Terms and Conditions and your signed service agreement, the terms of the signed agreement will apply.
1. About Lesley Ann Interiors
Lesley Ann Interiors is an independent interior design business operated by Lesley Ann Jackson, trading as Lesley Ann Interiors, as a sole trader in England.
In these Terms and Conditions:
- “we”, “us”, “our” and “the Designer” mean Lesley Ann Interiors;
- “you”, “your” and “the Client” mean the person purchasing the Services; and
- “Services” means the interior design or related professional services described in your quotation or service agreement.
Contact details
Email: [email protected]
Telephone: 07488 1775952
Correspondence Address: Lesley Ann Interiors, Wavendon Gate, Milton Keynes
The correspondence address is provided for formal correspondence only. Lesley Ann Interiors visits are by prior appointment.
2. Our services
Lesley Ann Interiors offers a range of interior design and property presentation services. These may include:
- interior design consultations;
- colour consultations;
- measured floor plans and space planning;
- interior design packages;
- full-room and whole-property design;
- furniture, lighting and accessory sourcing;
- sourcing and purchasing services;
- design presentations, mood boards and product schedules;
- home staging advice and coordination;
- styling and installation support; and
- project coordination or design management.
Not every service includes all of the above.
The exact scope, number of rooms, allocated design time, deliverables, revisions and level of support included in your booking will be stated in your quotation, proposal or service agreement.
Any service not expressly listed as included will be outside the agreed scope and may require an additional fee.
3. Booking and formation of the contract
An enquiry, introductory conversation or initial estimate does not create a contract.
Unless otherwise stated, your booking will be confirmed when we have received all of the following:
- your acceptance of the quotation or proposal;
- your signed or electronically accepted service agreement;
- any requested design questionnaire or project information;
- the required advance payment, deposit or first retainer payment; and
- confirmation of the appointment or project start date.
We are not required to reserve dates or begin work until these requirements have been completed.
Quotations are valid for the period stated on the quotation. If no period is stated, they will normally remain valid for 14 days.
4. The agreed scope
We will provide the Services described in your quotation or service agreement with reasonable care and skill.
The Client acknowledges that different services provide different levels of support.
For example, a consultation is primarily an advisory service and does not automatically include drawings, sourcing, written reports, visualisations or ongoing assistance.
Similarly, a design package will include only the number of rooms, products, presentations, revisions and services specifically stated in the package.
The following will not be included unless expressly confirmed in writing:
- architectural or structural drawings;
- detailed construction drawings;
- mechanical, electrical or plumbing plans;
- planning or building-regulation applications;
- party-wall advice;
- contractor supervision;
- quantity surveying;
- product purchasing or order management;
- unlimited sourcing or alternative product options;
- unlimited correspondence, meetings or revisions;
- photorealistic rendered images;
- project management;
- styling or installation attendance; or
- work for additional rooms or spaces.
Requests outside the agreed scope may be quoted separately or charged against prepaid design hours.
5. Design process and deliverables
Depending on the service purchased, the design process may include some of the following stages.
Consultation
A consultation may take place at the property, by telephone or by video call. It provides professional advice based on the areas viewed and the information available during the appointment.
Unless otherwise agreed, advice given during a consultation is verbal and advisory.
Site visit
Where a site visit is included, we may take reference photographs and general measurements to assist with the design process.
A standard design site visit is not a structural survey, condition survey or specialist measured-building survey.
Design concepts
Mood boards, design presentations and concept boards are intended to communicate the proposed design direction, colours, furnishings, finishes and overall appearance.
Samples, photographs and digital colours may appear different under varying screens and lighting conditions. Clients should view physical samples where the precise colour or finish is important.
Floor plans and visualisations
Floor plans, three-dimensional views and computer-generated images are provided to communicate design intent and furniture positioning.
Unless expressly identified as technical drawings, they must not be used as architectural, construction, manufacturing, electrical or installation drawings.
Visualisations are illustrative and do not guarantee an exact representation of the completed space.
Product sourcing
Where sourcing is included, we will research products that we consider suitable for the agreed design, budget and brief.
The number of sourced items and the extent of alternative sourcing will be stated in the service agreement.
Products of the same design purchased in multiples, such as two matching bedside tables, may be treated as one sourced product unless otherwise stated.
Additional sourcing, replacement options or changes requested after products have been presented or approved may incur an additional charge.
Revisions
The number of revisions included will be stated in your quotation or service agreement.
A revision means a reasonable amendment to the agreed design concept. It does not include a completely new brief, a redesign of an approved scheme or work for an additional room.
Additional revisions will be charged separately.
6. Client responsibilities
To enable us to provide the Services, the Client agrees to:
- provide complete and accurate information about the property and project;
- complete the requested questionnaire or design brief;
- provide a realistic overall furnishing and project budget;
- explain which costs must be accommodated within that budget;
- provide relevant plans, photographs and measurements where requested;
- identify any items that must remain in the property;
- disclose known defects, restrictions or safety concerns;
- provide timely access to the property;
- respond to requests for information and approvals within a reasonable period;
- review all documents, designs and product details carefully; and
- make payments when due.
The Client must advise us of any planning restrictions, leasehold conditions, listed-building status, accessibility requirements or other matters that may affect the design.
We are entitled to rely on information supplied by the Client, estate agent, contractor, architect, supplier or other third party unless we have agreed to verify it.
Delays in receiving information, approvals, access or payment may affect the project programme and completion date.
7. Measurements and site conditions
The Client is responsible for ensuring that final installation and manufacturing measurements are checked by the relevant supplier, fabricator or contractor before products are ordered or work begins.
Measurements taken by Lesley Ann Interiors are for interior design and space-planning purposes unless we expressly agree otherwise in writing.
Contractors and suppliers must:
- inspect the site;
- take and verify their own measurements;
- check access and installation requirements;
- confirm product suitability;
- identify conflicts with existing services; and
- satisfy themselves that the proposed work can be carried out safely.
We will not be responsible for errors arising from incorrect plans, measurements or information supplied by the Client or a third party.
8. Budgets and prices
We will take reasonable account of the budget disclosed by the Client.
However, product prices, delivery charges, trade costs and contractor quotations may change during the project. We cannot guarantee that every proposed item will remain available at the original price.
Unless expressly stated otherwise, a furnishing or project budget does not include our professional fees, delivery charges, installation, contractor labour or other third-party costs.
Where a Client changes the allocation of their budget, declines recommended items or requests more expensive alternatives, the overall budget may need to be adjusted.
The Client remains responsible for approving all expenditure before orders or work are authorised.
9. Professional fees and payment
The professional fee, payment structure and due dates will be set out in your quotation, invoice or service agreement.
Depending on the service, payment may be required:
- in full before the appointment or project begins;
- by deposit and staged instalments;
- through prepaid blocks of design time; or
- through an agreed monthly retainer.
Unless otherwise agreed, consultation fees, packaged-service fees and prepaid design hours are payable in advance.
Retainer payments reserve an agreed amount of professional time and availability. The specific hours, period and minimum commitment will be stated in the retainer agreement.
Additional work outside the agreed scope will be charged at the current rate stated in your quotation or agreed with you before the additional work is undertaken.
Invoices must be paid within the period shown on the invoice.
We may pause work, withhold incomplete deliverables or postpone appointments while an invoice remains overdue.
Reasonable interest and recovery costs may be charged on overdue business-to-business invoices where legally permitted. Any charge applied to a consumer will be fair, proportionate and consistent with applicable consumer law.
10. Advance payments, deposits and reserved time
Advance payments or deposits allow us to allocate professional time and begin planning the Services.
Where you cancel after work has started, we may retain or charge an amount that reasonably reflects:
- the work already completed;
- meetings or consultations already provided;
- professional time already spent;
- time specifically reserved for your project that we are unable to reallocate;
- products or services ordered with your authority; and
- other non-recoverable costs reasonably incurred.
Any remaining balance for Services not supplied will be refunded where required.
Nothing in this section limits your statutory cancellation rights.
11. Consumer cancellation rights
Where you are a consumer and the contract was agreed online, by telephone or away from our business premises, you may normally have the right to cancel within 14 days beginning the day after the contract is entered into.
To exercise this right, you must clearly notify us in writing at:
Where you ask us to begin work or attend a consultation during the 14-day cancellation period, you expressly request that the Services begin before the cancellation period has ended.
If you then cancel after work has begun, you may be required to pay a reasonable proportion of the agreed fee for the Services supplied up to the date of cancellation.
Where the Services have been fully completed during the cancellation period following your express request and acknowledgement, your cancellation right may end once the Services have been fully performed.
These terms do not affect any statutory rights that cannot legally be excluded.
12. Rescheduling appointments
Any cancellation or rescheduling period applying to an appointment will be stated in your quotation or service agreement.
Unless otherwise stated, at least 48 hours’ notice should be provided when requesting to move an appointment.
Where insufficient notice is provided, we may charge for professional time and reasonable travel costs that have been lost.
We will consider genuine emergencies and circumstances outside the Client’s control fairly and reasonably.
13. Project timescales
Any delivery or completion date is an estimate unless expressly confirmed as a fixed contractual deadline.
The programme may be affected by:
- changes to the brief or scope;
- delayed Client decisions;
- late payments;
- unavailable products or samples;
- supplier or contractor delays;
- access restrictions;
- planning or building-control matters;
- hidden property defects; or
- events outside our reasonable control.
We will keep the Client reasonably informed of significant changes to the expected programme.
14. Client approvals
The Client is responsible for reviewing and approving:
- the design direction;
- layouts and furniture positioning;
- colours and finishes;
- product specifications;
- dimensions supplied by retailers or contractors;
- quotations;
- orders;
- expenditure; and
- any work instructed at the property.
Once an item, design or stage has been approved, further changes may result in additional design fees, supplier charges, restocking fees or delays.
Interior design is subjective. We provide professional recommendations, but the final decision to accept, purchase or implement any recommendation remains with the Client.
15. Products, ordering and procurement
The arrangements for purchasing products will depend on the service selected.
Purchases made directly by the Client
Where the Client purchases directly from a retailer or supplier, the sale contract is between the Client and that third party.
The Client is responsible for checking:
- the current price;
- measurements and dimensions;
- stock availability;
- delivery access;
- lead times;
- return conditions;
- assembly and installation requirements; and
- guarantees and warranties.
Purchases arranged by Lesley Ann Interiors
Where we are appointed to assist with purchasing, the scope and any purchasing or administration fee will be set out separately.
We may act as the Client’s disclosed agent when placing orders with third-party suppliers. Unless expressly agreed otherwise, the underlying supply contract remains between the Client and the supplier.
The Client must provide cleared funds before we are required to place an order.
Once authorised, an order may not be cancellable. Cancellation, return, restocking, storage and delivery charges imposed by the supplier will be the Client’s responsibility unless the problem was caused by our negligence.
Bespoke, made-to-order, cut-to-size and personalised products are commonly non-returnable.
16. Product availability and substitutions
Product prices, lead times and availability may change without notice.
Where a selected item becomes unavailable, we may suggest a reasonable alternative. Additional sourcing beyond the options included in your service may be chargeable.
We are not responsible for changes made by manufacturers or suppliers to product colours, dimensions, specifications or production times.
Natural materials and handmade items may include reasonable variations in colour, grain, pattern, texture or finish.
17. Contractors and third-party suppliers
Contractors, tradespeople, retailers, fabricators, installers, delivery companies and other suppliers are independent third parties unless expressly employed by us.
A recommendation or introduction does not guarantee their availability, price, conduct or workmanship.
The third party remains responsible for:
- its own quotation and contract;
- its employees and subcontractors;
- technical advice;
- site safety;
- measurements;
- workmanship;
- insurance;
- legal and regulatory compliance;
- warranties; and
- correcting defects in its work.
We may assist with communication and coordination where included in our scope, but we do not accept responsibility for the acts, omissions, delays, insolvency or failures of an independent third party.
18. Building, planning and technical matters
Our services relate to interior design and design coordination.
Unless separately appointed and appropriately qualified, we do not provide architectural, structural-engineering, surveying, electrical, gas, plumbing or building-control services.
The Client is responsible for obtaining any required:
- landlord or freeholder consent;
- planning permission;
- listed-building consent;
- building-regulation approval;
- party-wall agreement;
- structural assessment;
- specialist survey; or
- safety certification.
Any proposal affecting a structure, utility, electrical installation, plumbing system, gas appliance or fire-safety provision must be assessed and approved by a suitably qualified professional.
19. Design management and project coordination
Where design management or project coordination is included, our role will be limited to the duties stated in the service agreement.
Coordination does not make us the principal contractor, construction manager, employer of the trades or person responsible for site health and safety.
We cannot guarantee the performance, availability or programme of independent contractors.
We are entitled to rely on contractors to advise on technical feasibility and to carry out their work competently and in accordance with applicable regulations.
20. Changes to the project
The Client may request changes to the scope, design or programme.
We will advise where a requested change is likely to:
- require additional professional time;
- affect previously completed work;
- increase third-party costs;
- delay the programme; or
- require a revised quotation.
We are not obliged to begin additional work until the additional scope and fee have been agreed.
21. Pausing or ending the Services
Ending the agreement by the Client
The Client may ask to end the agreement by providing written notice to:
The Client will remain responsible for fees and costs reasonably incurred up to the termination date, subject to applicable cancellation rights.
Pausing or ending the agreement by Lesley Ann Interiors
We may pause or terminate the Services where:
- an invoice remains overdue;
- required information or decisions are not provided;
- reasonable access to the property is refused;
- the project becomes unsafe or unlawful;
- the Client requests work outside our professional competence;
- communication becomes abusive or unreasonable;
- the Client repeatedly fails to comply with the agreement; or
- no response is received from the Client for four consecutive weeks.
Where reasonably possible, we will first explain the issue and provide an opportunity for it to be resolved.
If the agreement ends, we will calculate the value of the work completed and any non-recoverable costs incurred. Any remaining Client funds for work not supplied will be refunded where appropriate.
22. Intellectual property
All copyright and intellectual-property rights in our original:
- designs;
- layouts;
- drawings;
- mood boards;
- specifications;
- presentations;
- visualisations;
- documents; and
- other creative materials
remain the property of Lesley Ann Interiors.
Once the relevant professional fees have been paid, the Client receives a personal, non-exclusive licence to use the approved designs for the property and project for which they were created.
The Client may share relevant information with their appointed contractors and suppliers for the purpose of completing that project.
The designs must not be:
- resold;
- published commercially;
- copied for another property;
- altered and represented as our work;
- used by another designer for a separate project; or
- reproduced for commercial purposes
without our prior written permission.
23. Confidentiality and data protection
We will treat personal and commercially sensitive information provided by the Client as confidential and will use it only for legitimate business purposes, delivery of the Services or where disclosure is required by law.
Information may be shared with contractors, suppliers or professional advisers where reasonably necessary to provide the agreed Services.
Further information about how personal data is collected, stored and used is provided in our separate Privacy Notice.
24. Photography and publicity
We may ask for permission to photograph or share images of the completed project for our portfolio, website, social media, awards, editorial features or other promotional purposes.
We will not publish the Client’s name, exact address or other identifying personal details without permission.
The Client may decline publicity photography or request that identifiable details are withheld.
Any permission may be recorded separately or in the project-specific service agreement.
25. Limitation of responsibility
Nothing in these Terms and Conditions excludes or restricts liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.
Subject to those protections, we will not be responsible for loss caused by:
- incorrect information or measurements provided by the Client or a third party;
- the Client purchasing an item without checking its dimensions or suitability;
- work undertaken contrary to our advice;
- changes made to our designs without our approval;
- a Client’s delay in making a decision;
- third-party supplier or contractor failures;
- product shortages or discontinued products;
- failure to obtain required professional or regulatory approval; or
- circumstances outside our reasonable control.
Where the Client is acting for business purposes, our total liability in connection with the particular Services will not exceed the professional fees paid to us for those Services, except where liability cannot legally be limited.
Nothing in these Terms and Conditions affects a consumer’s statutory rights.
26. Circumstances outside our control
Neither party will be responsible for delay or failure caused by circumstances beyond their reasonable control.
These may include serious illness, extreme weather, transport disruption, utility failure, industrial action, government restrictions, product shortages, supplier failure or contractor unavailability.
Where such circumstances occur, we will take reasonable steps to minimise disruption and agree a practical way forward.
27. Complaints
We aim to provide a professional, friendly and transparent service.
The Client should raise any concern as soon as reasonably possible so that we have an opportunity to investigate and respond.
Complaints should be sent to:
We will normally acknowledge a formal complaint within five working days and aim to provide a substantive response within 14 working days.
28. Changes to these Terms and Conditions
We may update these general Terms and Conditions from time to time.
The version accepted when the Client books a service will continue to apply to that booking, together with the relevant quotation and service agreement.
Any material change to an existing project must be agreed by both parties in writing.
29. General provisions
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in force.
A delay in enforcing a contractual right does not mean that the right has been waived.
No person who is not a party to the agreement will have a right to enforce its terms unless expressly stated otherwise.
30. Governing law
These Terms and Conditions and the contract between the Client and Lesley Ann Interiors are governed by the laws of England and Wales.
The courts of England and Wales will have jurisdiction, subject to any rights a consumer has to bring proceedings in another part of the United Kingdom in which they live.
31. Acceptance
By accepting the quotation, signing the service agreement, making the required payment or instructing us to proceed, the Client confirms that they have read and accepted these Terms and Conditions.
Where a separate signature is required, the Client will be asked to complete the acceptance section provided with their service agreement.
