Terms of Service


 Who we are:
Lesley Ann Interiors, a Company registered in England and Wales.  The following Terms and Conditions apply to all services requested through or provided by Lesley Ann Interiors (“we” “us” “our”) . By using the services of Lesley Ann Interiors or paying a deposit in relation to our services, you (“the Client” “Clients” “you”) are deemed to have read and agreed to be bound by the terms and conditions set out below.

A. OUR SERVICES ( We provide you:)
​Lesley Ann Interiors is an Interior Design Consultation service and provide Full Interior Services from Concept to Install and style.
We break down the services for flexibility and cost to our Clients, and provide:
Interior Design advise, Colour Consultation and spacial layouts.
These services are either
provided via phone call, video call, or home visit.
We provide 2D Visuals/Concept boards, Room layout plan, and product Lists.
We provide samples where necessary, the Client to cover the cost.
We provide shopping assistance, styling and full management of project.
Home Visit
When we visit your home, we will take photos and measurements of the space. We will also take photos of current furnishing that is staying, and measurements, should this have not been provided.
Concept Boards
Our conceptual mood boards are in digital format, based on the requested requirements and information provided in the design brief and questionnaire.
We will choose key elements ,- e.g. Furniture, materials, paint colours, lighting, window treatments, accessories, art work-  by use of images to illustrate the space and show the space can look.
Floor Plan
These are presented as a floor plan, with 3D and walk through.
Rendered images are to be pre-ordered. This is at an additional cost.
If we are drawing up room plans, with no given measurements of current furnishing, we will work with the general sizes, and cannot be held responsible for miscalculation. Furniture on floor Plans are for Layout purposes only.

Product List/ Shopping
These are presented in illustrated format via a dashboard, and will be sent as Tear sheets to assist with purchasing. These can also be provided in Excel or PDF if preferred and pre-requested. This Illustrated Product list is to assist you with calculations, budget and choices. We help with Interior Design choices and cannot be responsible for manufacturing imperfections, mis-labelled dimensions, shipping problems, late deliveries, out-of-stock items, or supplier price changes. All vendor prices, lead times, measurements are as quoted by the supplier, but can vary. All prices are correct at time of listing and can change at any time. Clients purchase the products at their own discretion.
Design work takes time, and is prepared around the Clients design brief, revisions can be made up until the morning after the Home visit. Any changes after designs commence will be charged as an additional service, (hourly rate).
We will respond within 1 working day of contacting us, within working hours. Monday to Thursday – 9am – 5.30pm and Fridays – 9am to 5pm.
If contact is made over a weekend, or bank holiday, we will respond within the next working day starting at 9am. 

B. CLIENT REQUIREMENTS ( You provide us)
We will require the following from the Client to perform our services:
1. Information to prepare the design brief
This is from the initial phone call, questionnaire and Consultation.
2. Scaled plans and elevations for the project.
3Photos of the space, taken in the direction of each wall, and overall wide image photo.
4. Inspirational style images that you feel could be relevant, or to get your preferred style across.
5. Photos and measurements of the existing furnishings/ items to remain.
Lesley Ann Interiors will perform the services to the given plans and measurements. The Client is responsible for ensuring that plans and measurements are correct.  The measurements can be requested by Lesley Ann Interiors as part of the service.  Please ensure that the areas are free of obstruction.

We provide our services using reasonable care, and skill, and in compliance with the commonly accepted practices and standards of an interior design consultancy practice. Whilst our hope is that the outcome of the services will give our Client pleasure for many years to come, no interior design practice can guarantee this and the Client to acknowledge that:
Even when recommended by us that all decisions are the Clients.  Our services are conceptual only, and should be verified with the relevant third party suppliers to implement the design. Unless agreed by the client, or the design brief, we will refrain from liaising with any third party supplier that you engage, unless requested.  We have no liability for any dissatisfaction that comes for the implemented design by a third party suppliers;
and the services offered by us will not cover planning and building regulation consent.  The Client will need to submit all conceptual drawings and materials to the relevant ( architects, structural engineers, builders, local council) for technical interpretation, and verification for review of all applicable laws, regulations, permissions and compatibility.
Third party suppliers.
We cannot be held responsible for any third party suppliers to our Clients, we will provide links to websites or contact, in order for the Client to correspond and purchase products or services directly.  We cannot make any representation or commitment and cannot be held liable for any third party products or services, or the use of them.  Any contract entered into and any transaction completed with a third party is between the Client and the relevant third party.
Lesley Ann Interiors cannot be responsible for Third party issues and vendor prices, lead times, measurements which are quoted by the supplier. All prices are correct at time of listing, and can change at any time. Clients use as an advisory service and purchase the products at their own discretion.

D. ENDING OUR CONTACT.  If the Client wishes to end the contract, just Email [email protected].  Providing name, home address, & reason.

​E. ENDING YOUR CONTRACT.  If we wish to end contract with the Client, due to one of the following reasons, we will email the Client:
1. Payments are overdue, and reminder has been sent;
2. We have not been provided with the necessary information for us to continue with our work on the Clients project, after giving the Client a reasonable amount of time to respond.
3. We are not given access to the premises to supply a service that had been agreed.
4. There has been no response from The Client for 4 weeks.
If the Client is due a refund from a retainer, or work that has not been started, we will refund the monies.  We may need to deduct the funds to cover any cost that we have incurred as a result of the break the contract.

Payment is due in advance of starting any design service. The Design Plan Package can be paid over two installments. The 2nd payment being at the Conceptual stage, prior to the product list.
Hourly Basis will require a retainer in advance of any work commencing and  deducted by invoice at end of the month.
*How we calculate our fees. Our proposals for our services -including additional services- are based upon our hourly rate fee structure. We may, in our discretion, depart from this for some elements of our services
* Payment. We accept payment directly into Business bank account, details of which are provided on the proposal.
Overdue payment may be charged interest at a rate of 4% a year above the base lending rate of the Bank of England. This interest shall accrue on a daily basis from the due date until the date of overdue payment is made. Whether this is before, or after judgement. Interest must be paid together with any overdue amount.  If passed on to The Dept. Recovery, additional charges will apply.

E.  INCORRECT INVOICE?  Please contact us promptly. The Client will not need to pay any interest on disputed funds. The Interest will only start from the due date of correctly invoiced sums.

G. CONFIDENTIALITY. We treat all personal and business information confidentially. We shall not disclose information to any third party without your prior permission, except where required by law, or where action might be necessary.

H. PUBLICITY. The Client permits us to photograph our design work and the project on completion, and to use those photographs in our publicity material (including, but not limited to;  our website and social media accounts)and we will  provide only one name and location and will not disclose full details of our Client or their family.

I.INTELLECTUAL PROPERTY Rights in our designs. The copyright and all other intellectual property rights in all designs and artwork, drawn up by us, as part of our services shall belong to us. the Client is granted a non-exclusive personal licence to use and permit third party supplier engaged by them to use such intellectual property rights, to implement our designs. The Client and the third party may not use, and are not permitted, to use such rights for any other person other than the Client.
The Client shall ensure that we have all rights to use the materials supplied under clause B in order to perform our services, and that they will not infringe any applicable laws, regulations or third party rights (e.g. the copyright of any other person).  The Client will be responsible for any losses, expenses and other costs incurred which arise as a result of failing to obtain the necessary permissions in allowing us to use such materials.

YOUR LEGAL RIGHTS.. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.

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