Terms of Service


 Who we are:

We are Lesley Ann Interiors, a Company registered in England and Wales.  The following Terms and Conditions apply to all services requested through or provided by Lesley Ann Interiors. By using the services of Lesley Ann Interiors or paying a deposit in relation to our services, you (the client) are deemed to have read and agreed to be bound by the terms and conditions set out below.

Lesley Ann Interiors provides the following services:

  • ​We will prepare a conceptual mood board in the most appropriate presentation format, tailored to your specific needs and requirements for your project as discussed in the design brief and questionnaire. We will choose a number of key elements, e.g. furniture, materials, paint colours, lighting, window treatments, accessories, art and so on, to illustrate each area which may use images or samples. As this guide will be prepared to the design brief, any revisions required will not be included within the agreed pricing and such revisions will be additional services.
  • We provide you with advice and samples where needed.
  • We provide you with a Product List where needed.
  • We provide you with room layout plans and 3D elevations, where needed.
    We provide you with consultations, and onsite visits.
    We will respond within 1 working day of contacting us, within working hours. Monday to Thursday – 9am-5.30pm, and Fridays – 9am to 5pm.
    If we are contacted over a weekend or bank holiday, you will hear from us within 1 working day from the 9am on the first working day.

Unless otherwise agreed in the design brief, we will need the following items from you to perform the services:

  • 1. Sufficient information to prepare the design brief. We will obtain this information at the initial design consultation and through a questionnaire.
  • 2. Scaled architectural plans and elevations (scale 1:50 or 1:100) for the project.
  • 3. Existing project photos, where available.
  • 4. Conceptual style images that you may think are relevant.
  • 5. A detailed inventory, including dimensions and, where available, photos of any existing items to be incorporated in the scheme. If this is not available, this can be produced by Lesley Ann Interiors as part of our services.
  • 6. Your plans and measurements. We will perform our services to the plans and measurements you have given us. You are responsible for ensuring that these plans and measurements are correct. If we obtain these on your behalf, the area must be free of obstructions for us to conduct the process of your room measurements and furniture.

Your other responsibilities.  We require that your home is safe (if we visit it) and that you are available either in person or by telephone at reasonable times to answer any queries that may arise during the carrying out of the services.

Our aim is to provide our services using reasonable care and skill and in compliance with the commonly accepted practices and standards of an interior design consultancy practice. Whilst our hope is that the outcome of the services will give you pleasure for many years to come, no interior design practice can guarantee this and you acknowledge that:

All decisions are yours, even if they are recommended by us; Our services are conceptual only and should be verified with relevant third party suppliers engaged by you to implement the design (if any). Unless agreed by you or the design brief, we will not liaise with any of the third party suppliers you engage. We will have no liability for any dissatisfaction you may experience because of the way in which the design is implemented by the third party suppliers; and

Our services will not be suitable or fit for construction purposes (including planning or building regulation consent). You will need to submit all conceptual drawings and materials to relevant third parties (e.g. architects, structural engineers, builders, local council) for technical interpretation and verification and who will be responsible for the review of all applicable laws, regulations, permissions and compatibility.

Recommending third party suppliers. Where we recommend third party suppliers for your scheme, we may provide you with links to access such suppliers’ websites or other contact details for you to be able to correspond with or purchase products or services from them. This information is provided for your information only if you decide to purchase any products or services from those third parties you do so solely at your own risk. We cannot make any representation or commitment, and accordingly we cannot be liable, for any third party products or services or your use of them, or your correspondence with any such third party suppliers or any transactions completed, or any contract entered into, by you with any such third party suppliers. Any contract entered into and any transaction completed with any third party is between you and the relevant third party and not us.

D. HOW TO END CONTACT.  Tell us you want to end the contract. To end the contract with us, please Email us at [email protected]. Please provide your name, home address, details of the request or order and, where available, your phone number and email address.

​E. WE CAN END CONTRACT. We will also end contract at any time by writing to you if:
1. You do not make any payment to us when it is due and you still do not make payment within 28 days of us reminding you that payment is due;
2. You do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services or goods, for example, dimensions, plans as agreed in the design brief, etc.;
3. You do not, within a reasonable time, allow us to deliver goods to you or collect them from us; or
4. You do not, within a reasonable time, allow us access to your premises to supply the services as agreed in the design brief.
You must compensate us if you break the contract. If we end the contract in the situations set out in clause E.1 we will refund any money you have paid in advance for goods or services we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

Substantive fee proposal for design services. After the initial design consultation, if we are willing to offer to perform the design services that you require on the agreed package or on an hourly rate basis. When paying on an hourly basis, a retainer must be paid in advance of any work commencing and which invoice will be deducted at end of the month.
1. How we calculate our fees. All of our fee proposals for our services (including additional services) are based upon the hourly rate. We may, in our discretion, depart from this for some elements of our services but this is generally the basis of how we calculate the fees for our services.
2. Payment. We accept payment directly into our bank account, details of which we will supply you on the initial proposal: For services, you must make.  Should you not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 4% a year above the base lending rate of the Bank of England from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.
If we pass on to dept. recovery, there will be an additional charge.

IF YOU THINK YOUR INVOICE IS INCORRECT. If you think an invoice is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute has been addressed, we will charge you interest on correctly invoiced sums from the original due date.

G. CONFIDENTIALITY. We shall treat all personal and business information supplied by you as confidential. We shall not disclose such information to any third party without your prior permission, except where required by law or where action might be necessary to protect you or someone else.

H. PUBLICITY. You permit us to photograph our design work and finished project on completion and to use those photographs in our publicity material (including, but not limited to; on our website and social media accounts), provided that we do not disclose full details of you (or your family) or your location without your prior written consent.

INTELLECTUAL PROPERTY Rights in our designs. The copyright and all other intellectual property rights in all designs and artwork drawn up by us as part of our services shall belong to us. You are granted a non-exclusive personal licence to use and permit third party supplier engaged by you to use such intellectual property rights to implement our designs for you but your third party suppliers may not use, and are not permitted, to use such rights for any other person other than you.

Materials you provide. You shall ensure that we have all rights to use the materials supplied by you under clause B to perform our services and that they will not infringe any applicable laws, regulations or third party rights (e.g. the copyright of any other person). You will be responsible for any losses, expenses and other costs incurred by us which arise as a result of you failing to obtain the necessary permissions to allow us to use such materials.

YOUR LEGAL RIGHTS.. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.