Terms of Service

Interior Design Services Agreement

Welcome to Lesley Ann Interiors! We’re excited to help you transform your space with our professional interior design services. By booking with us, you agree to the following terms and conditions. Please read through them carefully.

A. OUR SERVICES

  • Lesley Ann Interiors provides a comprehensive range of interior design services, designed to take your space from initial concept through to final installation and styling. Our consultations can be conducted via phone, video call, or in-person property visits. Lesley Ann Interiors offer the following services:
  • Full Interior Design Services: Complete design solutions, from concept development to final installation and styling.
  • Interior Design Packages: Tailored design services packaged to suit a variety of budgets and project scopes.
  • Interior Design & Colour Consultation: Expert advice on interior design styles, colour schemes, and materials to create a cohesive look.
  • Spatial Layouts & Floor Plans: We offer mood boards, 2D floor plans, and product lists to visually represent the design concept and layout of your space.
  • Sourcing & Procurement Services: Assistance with sourcing and purchasing furniture, decor, and accessories that align with your design vision.
  • Project Management & Home Staging: Full management of your project, including coordination with third-party suppliers and contractors for staging and installation.

PROCESS

  • Consultation(s): Initial and/or follow-up design consultation(s) to discuss style, needs, and project scope.
  • Home Visit: During any property visit, we will take photos and measurements of the space, as well as measurements of existing furnishings.
  • Mood Boards: Conceptual mood boards will be delivered digitally, reflecting furniture, materials, colours, lighting, and accessories based on your style preferences.
  • Floor Plans: Presented in 2D and 3D walkthrough format; Renderings are available at an additional cost. The floor plan is for layout purposes and may not represent the precise scale of existing furniture. We cannot be held responsible for any inaccuracies if dimensions provided by the Client are incorrect.
  • Digital Concept Boards: Interactive or static room designs (where applicable) with detailed specifications for furnishings, colours, materials, and textures.
  • Product List/Shopping Assistance: We provide an illustrated product list and shopping assistance to guide your purchasing decisions. Clients are responsible for verifying prices, dimensions, and availability with suppliers.
  • Project Management (if applicable): Coordination with contractors, vendors, and installers, as well as overseeing the delivery and installation process.
  • Revisions (Packaged services) : Number of design revisions stated; additional revisions may incur an additional charge at our standard hourly rate.

B. CLIENT REQUIREMENTS

To proceed with our services, the Client must provide the following:

  1. Design Brief & Questionnaire: Completed to outline the Client’s preferences, style, and requirements.
  2. Scaled Plans & Elevations: To help create accurate design layouts.
  3. Photos of the Space: Taken from each wall and including overall wide-angle shots.
  4. Existing Furnishings Information: Photos and measurements of furniture and items to remain.
  5. Payment and signed Agreement: This contract must be signed before any services commence.

Measurements: The Client is responsible for ensuring that all plans and measurements provided are accurate. Lesley Ann Interiors will not be held liable for errors resulting from inaccurate measurements.

C. OUR STANDARDS

We provide our services with care, skill, and in accordance with industry standards. However, the Client acknowledges the following:

  • Decision-Making: All design decisions made during the project are ultimately the responsibility of the Client. We provide advice and recommendations, but it is the Client’s choice to implement the final design.
  • Third-Party Suppliers: Lesley Ann Interiors is not responsible for any third-party suppliers, their products, services, or any associated issues (e.g., delays, damages, out-of-stock items). We facilitate communication, but the Client assumes responsibility for any transactions made with third-party suppliers.
  • Building & Planning Regulations: Our designs are conceptual in nature. The Client is responsible for obtaining any necessary permits or approvals from relevant authorities, such as architects, engineers, or local councils.

D. ENDING THE CONTRACT

By the Client: Should the Client wish to terminate this Agreement, they must notify us in writing at [email protected]. Upon cancellation, any work already undertaken and non-refundable deposits will not be refunded.

By Us: Lesley Ann Interiors reserves the right to terminate this Agreement if:

  • Payments are overdue, and the Client fails to make payment after reminders.
  • Necessary information or materials are not provided within a reasonable timeframe.
  • The Client fails to grant access to the property as required for the provision of services.
  • No response is received from the Client for 4 weeks.

In the event of termination by Lesley Ann Interiors, the Client will be refunded for work not yet commenced or services that have not been delivered.

E. PRICE & PAYMENT TERMS

Payment Terms for Hourly Rate & Full Interior Design Services

  • Hourly Rates. Our standard hourly rate is £55. This covers all aspects of the design process, including consultation, concept development, sourcing, and project management.
  • A retainer fee of £500 is due upon signing the contract to secure your project. This retainer is non-refundable and will be applied to your invoices. It ensures that time and resources are dedicated to your project and covers the initial planning and design phase.
  • Payment Structure. The remaining balance will be invoiced at regular intervals or upon project milestones, as agreed upon prior to starting the project. All payments must be made in full before the delivery of the final design or execution of work.

Payment Process for Packaged Interior Design Services

  • Full Payment is required in advance for all Consultations and Packaged services. For the Design Plan Package, an initial deposit of 50% is due upon signing the contract. This deposit secures your project and ensures that we allocate time and resources to start the design process. The deposit will be applied toward the total package price.
  • Payment Schedule. The remaining balance of the total package price will be split into two payments, based on the scope and timeline of the project. The payments are due on final approval of designs, before sourcing phase.
  • Any additional requested hours/work will be charged at final delivery of design.
  • Payment Methods. Payments to be made via bank transfer to the account specified in the proposal. Payment details and invoices will be provided for each instalment. All payments are due within 7 days of the invoice date.
  • Hourly Rate for Additional Services. Any services that fall outside the agreed-upon design package (such as additional consultations or extra sourcing) will be billed separately at an hourly rate of £55. These will be invoiced and paid in accordance with the terms outlined in the invoice.
  • Late Payments may incur a late fee. An interest rate of 4% above the Bank of England’s base rate will apply to any outstanding balances after the due date.

F. CONFIDENTIALITY

Lesley Ann Interiors will treat all personal and business information shared by the Client as confidential. We will not disclose such information to any third parties without prior consent, except as required by law or necessary for the delivery of services.

G. PUBLICITY

The Client grants Lesley Ann Interiors permission to photograph the completed design work for use in promotional material, including but not limited to our website, social media, and portfolio. We will ensure that the Client’s name and personal details are kept confidential.

H. INTELLECTUAL PROPERTY

The copyright and all intellectual property rights in designs, mood boards, floor plans, and related materials created by Lesley Ann Interiors shall remain the property of Lesley Ann Interiors. The Client is granted a non-exclusive, personal licence to use these designs solely for their own purposes and to implement them through third-party suppliers.

The Client may not reproduce, distribute, or use the designs for any commercial purposes without our written consent.

I. LEGAL RIGHTS

This Agreement is governed by the laws of England and Wales. Both parties acknowledge their rights to seek legal advice and consult with consumer protection agencies if necessary. For more information on your legal rights, visit the Citizens Advice website at www.adviceguide.org.uk.

J. SIGNATURES

By signing this Agreement, the Client acknowledges that they have read, understood, and agree to the terms and conditions set forth above.

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